Jira Service Desk
Jira Service Desk is a web application for managing tasks of a helpdesk. Users can simply ask questions. The prioritization is done through visual SLAs. Also recurring tasks can be automated and finally reports show potential bottlenecks.
Together with Confluence Jira Service Desk can to used as a service where customers can help each other. HSuggestions from the knowledge base are automatically made. Together with Jira software Tickets can be linked with the backlog of the development team. So even complex technical problems can be resolved quickly. Finally There are templates for Jira Service Desk for implementing the nbest practices of ITIL.
The manufacturer’s customer list has many large IT companies such as Puppet Labs, Spotify and Twitter, as well as Sotheby's, The Telegrph and Vistaprint.
Jira Service Desk is a commercial product, need for the usually appropriate licenses are acquired, s. Atlassian JIRA licenses for Service Desk. Moreover, there are free licenses for open source projects, non-profit organizations, charities and individuals. For a request, you can use the Atlassian Community License Application form.